A failed deposit occurs when a tenant successfully makes a payment but it isn't received by the landlord due to incorrect account details (such as incorrect routing number or account number).

This is different than a failed payment, which occurs when the tenant has insufficient funds (read more here).

If a failed deposit has occurred, the landlord will need to update their bank account information to receive the payment.

To update your bank account information, follow the steps below! 😊

1. Log in to Digitzs using the magic login link

2. Click "Account Settings"

3. Click "Account Setting Change Request" and then "Change Bank Account" to change your bank account!

4. Update your bank account information to the correct information!

After the information is updated, the funds will be available 1-2 business days after the deposit initiation! 🎉

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