Tenant Help

Find helpful articles for tenants here! How tenants can set up account, link to landlord, set up payments, prequalify, apply, complete background check, and send maintenance requests

Ed Barone avatar Ryan Barone avatar Crystal Abing avatar
29 articles in this collection
Written by Ed Barone, Ryan Barone, and Crystal Abing
Payments

How to Pay Rent (or Pay Rent Early)

How to pay rent early, make early rent payment, how to pay rent, make payment for rent, how to pay using rentredi
Crystal Abing avatar
Written by Crystal Abing
Updated over a week ago

How to Pay Rent with ACH/Bank Account

How tenants pay rent -- add / save a payment method, bank account, ACH, card
Ed Barone avatar
Written by Ed Barone
Updated over a week ago

How to View a Payment Record (for Tenants)

(For tenants) View a record of payment / receipt of payment / payment history, confirmation of rent payment, confirm payment made
Ryan Barone avatar
Written by Ryan Barone
Updated over a week ago

Saving Your Payment Method

Tenants can save their payment methods to make paying faster and easier
Ryan Barone avatar
Written by Ryan Barone
Updated over a week ago

Is it safe to enter my bank details?

tenant help, secure payments
Crystal Abing avatar
Written by Crystal Abing
Updated over a week ago

Can't See Charges on Tenant App

Don't see rent, can't see charges, tenant can't see payments
Crystal Abing avatar
Written by Crystal Abing
Updated over a week ago

How to Set Up Auto-Pay

how to set up auto-pay, tenants, auto-pay, about tenant automatic payments, tenant autopay
Crystal Abing avatar
Written by Crystal Abing
Updated over a week ago

How to Make a Partial Payment

How to Make a Partial Payment (as a tenant), pay rent
Ryan Barone avatar
Written by Ryan Barone
Updated over a week ago

Schedule Recurring Rent Reminders

how to schedule rent reminders, monthly rent reminders, automatic rent reminders
Crystal Abing avatar
Written by Crystal Abing
Updated over a week ago

Tenants: Delete payment method

How tenants remove / delete a payment method, bank account, ACH, card
Ryan Barone avatar
Written by Ryan Barone
Updated over a week ago

Deactivate Auto-Pay

How can I turn off auto pay, how does tenant turn off auto pay
Crystal Abing avatar
Written by Crystal Abing
Updated over a week ago

Failed Rent Payment Troubleshooting for Tenants

Rent payment failed, failed payment, payment failure, tenant, renter, rent payment help
Crystal Abing avatar
Written by Crystal Abing
Updated over a week ago