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What Does Latchel Consider an "Emergency" Maintenance Request?
What Does Latchel Consider an "Emergency" Maintenance Request?
Crystal Abing avatar
Written by Crystal Abing
Updated over a week ago

If you subscribe to Latchel's 24/7 EMERGENCY-ONLY plan, only work orders that qualify as an emergency will be sent over to Latchel.

If your tenant submits a non-emergency ticket, the work order will be sent back to the landlord to handle.

What does Latchel consider an emergency?

If your tenant submits a ticket that relates to the following issues, Latchel will consider the request an emergency and attempt to begin troubleshooting with the tenant.

Category

Issue

911 Emergency

Carbon monoxide leak

911 Emergency

Constant gas leak

911 Emergency

Defective/false alarm - intermittent

911 Emergency

Defective/false alarm - continuous

911 Emergency

Fire

911 Emergency

Severe flooding

911 Emergency

Severed power line

911 Emergency

Tree fell onto building

Air Conditioning

Insufficient cooling (high temperature)

Air Conditioning

Not running (high temperature)

Doorways

External door cannot be secured

Doorways

Internal door jammed closed (only bathroom inaccessible)

Doorways

Locked out (doorway not functioning) / Common Area

Doorways

Locked out (doorway not functioning) /
Indoors (in-residence)

Doorways

Locked out (lost keys)

Doorways

Locked out (personal keyless entry not working) / Common Area

Doorways

Locked out (personal keyless entry not working) / Indoors (in-residence)

Electrical

Full power outage

Electrical

Sparking/smoking electrical outlet

Heating

Insufficient heating (bedroom(s) not being heated) (low temperature)

Heating

Insufficient heating (low temperature)

Heating

Heater not running (low temperature)

Sinks / Drains / Other plumbing fixtures

Sewage backup (continuous/overflowing)

Structural

Ceilings - major damage (non-leak)

Structural

Roofing/Awnings - major damage / Indoors (in-residence)

Structural

Roofing/Awnings - major damage / Outdoors (on property)

Structural

Columns/beams/supports - major damage / Common Area

Structural

Flooring - standing water on floor

Toilet

Toilet clogged (no toilets available)

Toilet

Toilet cracked/damaged (not usable; no other toilets available)

Toilet

Toilet leak - external (base/tank) (major)

Toilet

Toilet not filling/flushing (no toilets available)

Toilet

Toilet backing up (no overflow; no toilets available)

Vehicle/Pedestrian Access

Car/driveway blocked by another car

Vehicle/Pedestrian Access

Community gate not opening

Vehicle/Pedestrian Access

Garage door not closing (cannot close manually)

Vehicle/Pedestrian Access

Garage door not opening (cannot open manually)

Vehicle/Pedestrian Access

Ice removal (roads or walkways)

Major Water Leak

In-Residence (not shared wall/ceiling/floor)

Major Water Leak

In-Residence (Shared wall/ceiling/floor)

Major Water Leak

Outdoors (on property) / Back yard

Major Water Leak

Outdoors (on property) / Front yard

Major Water Leak

Outdoors (on property) / Roof

Minor Water Leak

In-Residence (Shared wall/ceiling/floor)

Water leak (major damage)

In-Residence (not shared wall/ceiling/floor)

Water Supply

No running water

Windows

Street level window broken (security hazard)

How do I update my "emergency" settings?

If you would like, we can update your severity/emergency settings to include specific issues. However, please be advised that you may see an increase in vendor costs for emergency services.

I want more service options included in my Latchel plan, how do I do that?

To include more regular maintenance services, you can upgrade to Latchel's “Full Coordination” maintenance coordination to have non-emergency situations (in addition to the emergency ones) handled by Latchel.

Click here & follow the prompts to upgrade: https://app.rentredi.com/latchel

(Note: Typically upgrades go into effect at the beginning of each month, but if you want the upgrade to be immediate, please reach out to our chat support team!)

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