What qualifies as an emergency issue for Latchel?
As a rule of thumb, anything that can cause property damage or is a tenant habitability issue. Latchel has set emergency protocols to meet legal requirements in all 50 states. See their specific emergency criteria below.
Leaks that can cause property damage. This includes roofing leaks, lawn/sprinkler leaks, toilet leaks, and overflows, sink leaks, and HVAC leaks.
No functioning toilets in the house.
Sewage backups or sewage on-premises.
Water issues like no water, dirty water, or no hot water.
No heat in cold weather (under 45F; 55F if young children, elderly, or sick people are present)
No AC in hot weather (over 95F; 85F if young children, elderly, or sick people are present.)
Security and safety issues (broken windows, broken/open doors).
Cars blocked in by broken community gates.
Electrical outages (not caused by the power company) and loss of power to medical equipment.
Life-threatening emergencies like gas leaks, carbon monoxide leaks, and fires are directed to 911.