What is the cost to add Lessen®?
There's no cost to add Lessen® as it's a pay per service program. You will only be charged for the services you use.

​How does the Lessen® process work?
When a work order is submitted, Lessen® will show a summary of the next steps in the process, along with any additional details to keep you informed on the flow of the work order.

The Lessen® work order creation process is intuitive, simple, and easy to use.
Once you submit a work order request to Lessen, our team identifies a vendor whose skillset aligns with the work requested on the work order and fits your availability. This vendor will confirm availability and will arrive to your property during the designated time frame to diagnose and potentially repair the issue while onsite.

​How do I enable Lessen®?
Within the RentRedi portal and from the maintenance card, select the drop-down menu, then select "Add Lessen®".
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From there, the landlord will complete a simple onboarding process and sign up.
The onboarding process includes selecting locations to service, entering payment information for future payments, and agreeing to Lessen® Terms & Conditions.
Lessen® & billing invoices
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Who is responsible for payment?
Lessen® collects the invoice and sends it to the landlord/owner. The landlord/owner is responsible for payment.
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What qualifies as an "emergency" issue for Lessen®?
The Lessen® platform utilizes standardized troubleshooting questions during the work order creation process to determine the urgency of the issue.
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How do I check which properties are being serviced by Lessen®
In order to see and adjust which properties are being serviced by Lessen®, you can do so within your account via the onboarding process.
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How do I check the status of Lessen® repair request (work order)?
Checking the status of your work order can be done through the RentRedi maintenance tab. Once you click on the maintenance tab, you will see the open work orders and status of the work currently in progress.
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How do I take over a maintenance request from Lessen®?
In order to take over a maintenance request from Lessen®, you will need to cancel the open work order. Work orders are able to be cancelled if work has not yet been started. If the work has already begun, there will be an incurred cost included with the work order.
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How do I know if Lessen® is available at my location?
You will have visibility into the available locations that Lessen® can service during the onboarding process, where Lessen® will provide a list of serviceable locations along with the locations that are not yet available to be serviced.
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Has Lessen® taken over previously submitted maintenance requests?
No, if you have had open maintenance requests with a different provider, Lessen® will not be taking over those existing work orders unless requested. Only future work orders that you request Lessen's service will be completed by the Lessen® team.
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How do I create maintenance requests with NO tenant from RentRedi?
The work order creation process will not be different if there is no tenant currently at the property, as users will still be able to create a work order through the standard process. When there is no tenant at the property, please provide access details for the technician to gain access to the property.
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How does Lessen® work for my tenants?
Tenants will receive communications and updates from Lessen® through the portal, via email and via phone calls. Scheduling of work orders will happen both within the portal as well as through phone conversations with both the Lessen® team or the assigned technician.
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What do I do if l've added Lessen® but don't see anything on my dashboard?
Please reach out to your RentRedi contact.
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How do I set & update Lessen® budget?
In order to create a hassle-free landlord maintenance experience, we have set a not-to-exceed ("NTE") amount of $550 per repair. If the repair can be completed below this NTE, the technician will resolve the issue and you will be automatically charged the actual cost of the repair up to the NTE of $550 (i.e. If a repair is made for $250, you will only be charged for the cost of the repair; however, if the repair estimate is over the NTE, you will be sent a proposal for approval prior to proceeding with the repair. If you decline the proposal and the technician has performed a diagnostic visit, you may be charged up to $100 for the visit. Your credit card will be charged upon completion of services.

​How do I submit work orders to Lessen® in RentRedi?
Once a landlord has logged into their RentRedi account and has opted in to using Lessen, the landlord or tenant can click "create work order" in their portal which will take them through the streamlined flow of submitting their work order request to Lessen, including answering several troubleshooting questions and providing availability.

​How do I view previously submitted maintenance requests on RentRedi?
You will have visibility of previously submitted maintenance requests through the RentRedi Maintenance portal, where you can view work order details and additional information.

​How do I add multiple payment methods to Lessen®?
Within the payments page, you will be able to add/update payments as needed. On this page you can also assign preferred credit cards to individual locations.

​How do I find Lessen® contractor network and rates?
Due to the variety of home issues, we do not have set pricing. However, if the proposed work exceeds $550, landlords will be able to accept or decline the quote.

​How do I stop using Lessen®?
Lessen® offers a single pay per use plan. There is no need to cancel your Lessen® account.

​What is the NTE?
In order to create a hassle-free landlord maintenance experience, we have set a not-to-exceed ("NTE") amount of $550 per repair. If the repair can be completed below this NTE, the technician will resolve the issue and you will be automatically charged the actual cost of the repair up to the NTE of $550 (i.e. If a repair is made for $250, you will only be charged for the cost of the repair; however, if the repair estimate is over the NTE, you will be sent a proposal for approval prior to proceeding with the repair. If you decline the proposal and the technician has performed a diagnostic visit, you may be charged up to $100 for the visit. Your credit card will be charged upon completion of services."