How does the Lessen® process work?
When a work order is submitted, Lessen® will show a summary of the next steps in the process, along with any additional details to keep you informed on the flow of the work order.
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The Lessen® work order creation process is intuitive, simple, and easy to use.
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Once you submit a work order request to Lessen, our team identifies a vendor whose skillset aligns with the work requested on the work order and fits your availability. This vendor will confirm availability and will arrive to your property during the designated time frame to diagnose and potentially repair the issue while onsite.

How does Lessen® work for my tenants?

Tenants will receive communications and updates from Lessen® through the portal, via email, and via phone calls. Scheduling of work orders will happen both within the portal as well as through phone conversations with both the Lessen® team or the assigned technician.
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​How do I enable Lessen®?
Within the RentRedi portal and from the maintenance card, select the drop-down menu, then select "Add Lessen®".
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From there, the landlord will complete a simple onboarding process and sign up.
The onboarding process includes selecting locations to service, entering payment information for future payments, and agreeing to Lessen® Terms & Conditions and Lessen® billing invoices.
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​How do I submit work orders to Lessen® in RentRedi?
Once a landlord has logged into their RentRedi account and has opted in to using Lessen®, the landlord or tenant can click "create work order" in their portal, which will take them through the streamlined flow of submitting their work order request to Lessen, including answering several troubleshooting questions and providing availability.
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How do I know if Lessen® is available at my location?
You will have visibility into the available locations that Lessen® can service during the onboarding process, where Lessen® will provide a list of serviceable locations along with the locations that are not yet available to be serviced.
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How do I check which properties are being serviced by Lessen®
In order to see and adjust which properties are being serviced by Lessen®, you can do so within your account via the onboarding process.
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How do I check the status of Lessen® repair request (work order)?
Checking the status of your work order can be done through the RentRedi maintenance tab. Once you click on the maintenance tab, you will see the open work orders and status of the work currently in progress.
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Are landlords notified when tenants submit work orders?

Yes, when a tenant submits a work order, both the tenant and the landlord receive a "Work Order Created" confirmation email.
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Can landlords manage or forward tenant-submitted requests to their own teams instead of automatically routing to Lessen?

If a tenant submits a work order request and the landlord prefers not to have Lessen handle it, the work order can be canceled, allowing the landlord to manage it independently.
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​How do I view previously submitted maintenance requests on RentRedi?
You will have visibility of previously submitted maintenance requests through the RentRedi Maintenance portal, where you can view work order details and additional information.
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How do I take over a maintenance request from Lessen®?
In order to take over a maintenance request from Lessen®, you will need to cancel the open work order. Work orders are able to be cancelled if work has not yet been started. If the work has already begun, there will be an incurred cost included with the work order.
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Has Lessen® taken over previously submitted maintenance requests?
No, if you have had open maintenance requests with a different provider, Lessen® will not be taking over those existing work orders unless requested. Only future work orders that you request Lessen's service will be completed by the Lessen® team.
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How do I create maintenance requests with NO tenant from RentRedi?
The work order creation process will not be different if there is no tenant currently at the property, as users will still be able to create a work order through the standard process. When there is no tenant at the property, please provide access details for the technician to gain access to the property.
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What do I do if l've added Lessen® but don't see anything on my dashboard?
Please reach out to your RentRedi contact.
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How do I stop using Lessen®?
Lessen® offers a single pay-per-use plan. There is no need to cancel your Lessen® account.

What is the cost to add Lessen®?

There's no cost to add Lessen® as it's a pay-per-service program. You will only be charged for the services you use.
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Are detailed invoices with labor and parts breakdowns included?

A receipt is sent to the landlord when payment is successful, which includes a high-level description and cost.
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Who is responsible for payment?

Lessen® collects the invoice and sends it to the landlord/owner. The landlord/owner is responsible for payment.
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​How do I add multiple payment methods to Lessen®?

Within the payments page, you will be able to add/update payments as needed. On this page you can also assign preferred credit cards to individual locations.
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Can tenants pay for certain repairs themselves?

Currently, all payments are processed using the credit card on file. You can update your payment methods for Lessen through your RentRedi account.
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How do I find Lessen® contractor network and rates?
Due to the variety of home issues, we do not have set pricing. However, if the proposed work exceeds $350, landlords will be able to accept or decline the quote.
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How do I set & update the Lessen® budget?
In order to create a hassle-free landlord maintenance experience, we have set a not-to-exceed ("NTE") amount of $350 per repair. If the repair can be completed below this NTE, the technician will resolve the issue and you will be automatically charged the actual cost of the repair up to the NTE of $350 (i.e. If a repair is made for $250, you will only be charged for the cost of the repair; however, if the repair estimate is over the NTE, you will be sent a proposal for approval prior to proceeding with the repair. If you decline the proposal and the technician has performed a diagnostic visit, you may be charged up to $100 for the visit. Your credit card will be charged upon completion of services.
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​What is an NTE?
In order to create a hassle-free landlord maintenance experience, we have set a not-to-exceed ("NTE") amount of $350 per repair. If the repair can be completed below this NTE, the technician will resolve the issue and you will be automatically charged the actual cost of the repair up to the NTE of $350 (i.e. If a repair is made for $250, you will only be charged for the cost of the repair; however, if the repair estimate is over the NTE, you will be sent a proposal for approval prior to proceeding with the repair. If you decline the proposal and the technician has performed a diagnostic visit, you may be charged up to $100 for the visit. Your credit card will be charged upon completion of services."

What happens if no contractor accepts a job?

While this is unlikely since the provided zip codes have sufficient coverage, in such a scenario, the Lessen Emergency Sourcing team would step in to find a vendor to complete the work.
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How quickly are maintenance requests handled?

We dispatch to assign and schedule within 5 minutes of receiving a request. Our time to arrive on-site will depend on the severity of the repair needed. All tenants and landlords will have full visibility into this timeline throughout the process.
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Can landlords communicate with vendors directly or deny unnecessary requests?

If the required work exceeds the "Not to Exceed" (NTE) amount, the landlord will receive a detailed proposal outlining the additional costs. They can choose to approve, request scope adjustments, or decline the proposal. Additionally, the landlord can communicate directly with the vendor through the designated communication channel.
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How does Lessen handle specific scenarios like warranties or tenant-caused damage?

If an asset could be covered under warranty, the vendor will indicate this in their check-in and check-out questions, as well as in their proposal. Any tenant-caused damage will also be documented. Additionally, vendors submit photos at check-out, which landlords can review for reference.
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Do vendors charge fairly or simply default to the NTE amount?

Vendors price their services based on the specific task, not the NTE amount, ensuring fair pricing. Additionally, we actively monitor changes – whether below, at, or above the NTE – to prevent any misuse and maintain transparency.
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Can I add my own vendors and have Lessen manage them?
You are welcome to suggest that your own vendors join Lessen. Vendors can learn more about the benefits of joining Lessen here (https://www.lessen.com/for-vendors) and sign up here (https://www.lessen.com/contact/become-a-vendor).

What qualifies as an "emergency" issue for Lessen®?
The Lessen® platform utilizes standardized troubleshooting questions during the work order creation process to determine the urgency of the issue.
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Does Lessen handle preventive maintenance like HVAC checks?

Lessen can complete preventative maintenance services, like HVAC checks, if a work order is submitted to do so.
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Can it manage turnovers, including cleaning, painting, and repairs for vacant properties?

Lessen can manage repair and maintenance work for vacant properties, provided that access is approved and clear access instructions are given.
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Are large-scale projects like bathroom remodels or appliance replacements supported?

Landlords can submit repair and maintenance work with Lessen, and not necessarily large-scale renovation projects.
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Does Lessen handle cleanings?

Landlords have the ability to submit a work order request for cleaning.

Can quotes be requested without creating a work order?

Currently, Lessen serves as a repair and maintenance partner rather than a quoting service. However, if the requested work exceeds the "Not to Exceed" (NTE) amount, the landlord will receive a proposal to review and decide whether to accept or decline.
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Does reporting track: service history, costs, and completion times?

Landlords can access detailed work order information through the Lessen section of their RentRedi portal. This includes the status of work orders, detailed descriptions, completion times, costs, and photos.
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How can I get support for Lessen's work orders?
The full power of Lessen is now even greater with Lessen Copilot, a conversational tool driven by artificial intelligence (AI) that gives you personalized and immediate support, night or day, no matter when you need it.
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Lessen Copilot offers comprehensive support, including:
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