RentRedi makes it easy for tenants to submit maintenance requests, attach photos or a 5-second video of the issue, and communicate with their landlord.
As a landlord, you can manage requests yourself or with your own team through your RentRedi dashboard, or enable maintenance coordination to have a provider manage requests on your behalf.
Maintenance Request Flow
For Tenants
Submit a request: Describe the issue, select a category (such as water or AC/heat), add notes, and attach a photo or 5-second video.
Track request status: View submitted requests and their current statuses in the Repairs section of the RentRedi app.
Receive notifications: Get notified when a request's status changes or when the landlord sends a message.
Communicate with the landlord: Send messages directly through the maintenance request to ask questions or follow up.
For Landlords
Receive notifications: You and teammates with the appropriate maintenance permissions are notified when a tenant submits a request.
Manage requests: Add internal notes, set priorities, track repair costs, and record costs as expenses when needed.
Note: Internal notes and cost information are visible only to landlords/teammates, not tenants.
Update request status: When you update a request's status, the associated tenant and teammates with the appropriate permissions are notified.
Chat with tenants: Start a chat directly from the maintenance request to share updates or coordinate repairs.
Maintenance Coordination
Don't have your own maintenance team or need help finding vendors?
RentRedi offers maintenance coordination options to simplify repair management. When enabled, a maintenance coordination provider handles requests on your behalf, saving you time and effort coordinating repairs.
Need help? 💬
Contact us! RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.