Follow the step-by-step guide below on how to set up a maintenance account and share maintenance requests on RentRedi. Maintenance personnel can view and update maintenance requests for free per the permission structure set up by the account administrator.
A maintenance teammate can have varying level of access:
Can't View - The strictest permission set, this does not allow the maintenance teammate to view
View Only - Allow the maintenance teammate to view tasks and/or maintenance requests but not edit the details or status
View & Edit - Grants the maintenance teammate edit access to tasks and/or maintenance requests to update details, input labor and material costs, and update statuses
Add your Maintenance Personnel
Your maintenance person needs to sign up and create an account
After they create an account and verify their email, go to your RentRedi dashboard
On your dashboard, click the gear (⚙️) icon
Click Settings
Under Teammates, click Add
Enter the email your maintenance person used to sign up for their account
Under Set Access Rules, select Maintenance Person
Indicate the access your maintenance person can have for Tasks
Indicate the access your maintenance person can have for Maintenance*
Click Add Teammate
Done!
*You can also individually indicate Maintenance access by property if you would prefer
Please Note: If the Maintenance personnel is prompted to pay, it means they have attempted to create properties like a landlord would.