Did you receive an email to update your Payment Account information?
Email Subject: [Action Required] Validate Your Payment Account to Collect Rent
If you received this email, it means the payment processor, Stripe, needs you to take action to update or verify your account information. This helps ensure your payment details are accurate and that your rent payments process smoothly.
❓ What to Do
You have a few ways to update your payment account: 👇
➡️Option 1: Use the Email Link
The email you received includes a direct link. Simply click the button that says "Fix Account Now" to access your account and update your information.
➡️Option 2: Update It in RentRedi
From your RentRedi dashboard, click the down arrow next to the Rent section
Select Payment Accounts from the dropdown menu
You'll see the Stripe payment account with an Action Required status
Click Open Dashboard on the account
You’ll be prompted to update the information that couldn’t be verified
🔍 Common Issues to Check
Name mismatch: Your full name must match IRS records exactly.
SSN typo: Double-check the last 4 digits of your SSN.
EIN/business name mismatch: Your business name should exactly match IRS records.
⏱️ What to Expect After Updating
Most accounts are verified and enabled within a few minutes after successful updates.
In some cases, Stripe may require a manual review, which can take several hours or up to one business day.
Still seeing an issue?
If your account status hasn’t changed after a significant delay, double-check your submitted details. You may need to revisit the setup steps and correct or complete missing information.
💬 Need any help?
RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.