Overview
Are you trying to pay rent through RentRedi but receiving an error saying your bank account has been denylisted?
Example:
This usually happens when a previous ACH payment using the same bank account was returned for certain reasons.
Why Is My Bank Account Denylisted?
Your bank account may be denylisted if a previous payment was returned because your bank reported an issue with the account, such as it being closed, frozen, or restricted.
When this happens, RentRedi's payment processor, Stripe, may temporarily block the account from being used for future payments until the issue is reviewed or resolved.
This helps prevent repeated payment failures and other payment issues.
Important: Bank accounts are not denylisted simply because of insufficient funds returns.
Common Reasons a Bank Account May Be Denylisted
Some common reasons include:
Closed account: The bank account is no longer active.
Frozen account: The bank has temporarily frozen the account, preventing transactions.
Restricted account: The bank has placed restrictions on the account that prevent ACH debits from being processed.
How to Resolve a Denylisted Bank Account
If you receive this error while trying to pay rent, please reach out to the RentRedi Support team so we can look into it further.
To help us investigate, provide the following information:
Bank name: The name of the bank account you're trying to use (e.g., Bank of America, Navy Federal, Chase, etc.).
Last four digits of your account: The last four digits of the bank account you're attempting to use.
Our team will review the details and help determine the next steps to resolve the issue so you can continue making rent payments through RentRedi.
Need Help? 💬
Contact us! RentRedi Chat Support is available 24/7. You can reach us through the chat bubble in the bottom-right corner of the RentRedi dashboard.