Managing your rent payments is easy with RentRedi. Whether you're using the app or the Tenant Web Portal (tenant.rentredi.com), this guide will walk you through adding payment methods, making partial or split payments, and resolving common payment issues.
Overview of Payment Options
Tenants can:
Add or update payment methods such as bank accounts (ACH), debit, or credit cards.
Make full or partial rent payments
Split payments across multiple payment methods
Retry payments after a failed transaction
Adding or Updating Payment Methods
From the RentRedi app:
Open the RentRedi app and tap Rent.
Tap the ☰ menu in the upper right corner.
Select Payment Methods.
Tap the + icon in the upper right corner.
Choose New Credit/Debit Card or New Bank Account.
Enter your payment details and tap Save.
From the Tenant Web Portal:
Log in at tenant.rentredi.com.
Go to Payments > Wallet.
Click Add New.
Choose Credit/Debit Card or Bank Transfer.
Enter your payment details and save.
Making Partial Payments
If partial payments are enabled by your landlord, you can pay a portion of the charge instead of the full amount.
From the RentRedi app:
Open the RentRedi app and tap Rent.
Select the charge you want to pay (for example, your rent).
Edit the payment amount by tapping the amount, deleting it, and entering the new partial amount you want to pay.
Choose New Credit/Debit Card or New Bank Account.
Enter your payment details and tap Pay.
From the Tenant Web Portal:
Log in at tenant.rentredi.com.
Go to Payments > Payments Due.
Click Pay Now on a charge you want to pay.
Under Subtotal, delete and re-enter the new partial amount you want to pay.
Select Credit/Debit Card or Bank Transfer.
Enter your payment details and click Make Payment.
If Partial Payments Are Not Enabled
If you try to make a partial payment and receive an error that it is not allowed, your landlord may not have this feature enabled for your account. You will need to request permission from your landlord.
From the RentRedi app:
Tap Message in the app.
Tap Send New Chat.
Ask your landlord to enable partial payments.
Tap Send Message.
From the Tenant Web Portal:
Log in at tenant.rentredi.com.
Go to Chats > click New Chat
Ask your landlord to enable partial payments.
Click Send Message.
Pay Using Different Cards
You can split your rent payment across multiple payment methods in RentRedi.
To do this, first submit a partial payment using your preferred payment method. Then repeat the same process for the remaining balance using another payment method.
Example:
If you want to pay rent using two different cards. You can:
Make a partial payment with the first card.
Pay the remaining balance with the second card.
This allows tenants to split rent payments between multiple cards (or even bank accounts, if needed).
Handling Failed Payments
A failed ACH payment (also called an ACH return) is similar to a bounced check. Since ACH processing does not happen in real time, failed payments may occur for several reasons, most common of which are:
ACH Return Reason | Return Code | What It Means | What to Do |
Insufficient Funds | R01 | Your bank account didn't have enough available funds to cover the payment. | Ensure you have sufficient funds in your account, then submit the payment again. |
No Account / Unable to Locate Account | R03 | The account or routing number is incorrect, or the account can't be located. | Verify your account and routing numbers, update your payment method if needed, and try again. |
Account Closed | R02 | The bank account has been closed and can no longer accept ACH transactions. | Add a different active bank account and resubmit your payment. |
Invalid Account Number | R04 | The account number structure is invalid. | Double-check your bank account information and re-enter it if necessary. |
Account Frozen or Restricted | R16 | The account is frozen or restricted and cannot process ACH debits. | Contact your bank to remove the restriction, or use another eligible bank account. |
Payment Stopped | R08 | A stop payment was placed on the ACH transaction by the account holder. | Contact your bank if the stop payment was made in error before attempting another payment. |
Not Authorized | R10 or R29 | The payment was reported as unauthorized by the account holder. | Contact your bank for more information. These returns cannot be reversed by RentRedi. |
Invalid Account Type | R20 | The account type isn't eligible to receive ACH debits (for example, certain loan or investment accounts). | Use a supported checking or savings account, or confirm ACH eligibility with your bank. |
Retry a Failed Payment
When a payment fails:
You will receive an email notifying you of the failed payment/ACH return.
The charge will automatically be updated for you to retry your payment.
Ensure your payment method has sufficient funds or use a different payment method.
Retry the payment through the RentRedi app or Tenant Web Portal (tenant.rentredi.com).
Seeing Rent as Paid After a Failed Payment?
If you just submitted a payment and received a notification from your bank that it failed, but your RentRedi app still shows your rent as paid, this could mean the payment is still pending with RentRedi’s payment processor.
Take note: Payments typically take 2–3 business days to process. During this time, RentRedi’s payment processor communicates with your bank to confirm whether the payment is accepted or declined.
So if you see your rent as paid but received a bank notification of a failed payment, it simply means the processor has not yet updated the status.
Once the processor confirms the failed payment, the charge in your app will update, and you will receive a notification so you can retry the payment.
Rent Amount, Due Date, or Payment Issues
If you notice any of the following in RentRedi:
Your rent amount is different from what’s in your lease
Your rent due date doesn’t match your lease
Your rent still shows as due even though you paid your landlord directly (cash, check, money order, etc.)
Then you will need to contact your landlord or property manager to update your account. They manage your rental property in RentRedi and can adjust your rent amount, due date, or record payments to ensure your account reflects the correct information.
From the RentRedi app:
Tap Message in the app.
Tap Send New Chat.
Ask your landlord to enable partial payments.
Tap Send Message.
From the Tenant Web Portal:
Log in at tenant.rentredi.com.
Go to Chats > click New Chat
Ask your landlord to enable partial payments.
Click Send Message.
Have More Questions? 💬
Contact us! RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.