Can't Access the Shared Account
If you were granted shared access to a RentRedi account but can't find the option to switch views and see the shared account data, or you're being prompted to pay for a subscription on your team member account, this section will help.
Why does this happen?
This issue usually occurs for one of the following reasons:
You accidentally created a separate property under your own RentRedi account instead of accessing the main account, or
You signed up for RentRedi directly, but haven't yet accepted the invite sent by the main account owner.
How to Troubleshoot:
Go to the email inbox associated with your RentRedi account.
Look for the RentRedi invite email.
Subject line: [Action Required] Accept Teammate Invite
Open the email and click the blue Connect button.
After clicking the button, a new RentRedi page will open.
On the main dashboard, you'll see a message confirming you're now viewing as a team member of the account that invited you.
You should be able to view the properties and permissions shared with your account.
Can't View or Send Chat Messages
If you're trying to send a chat message to a tenant but see the error:
"No Tenants Found. Please ensure the admin has given you 'Edit'-level 'Notifications' access to properties with tenants."
This means the main account owner hasn't granted you Edit access to the Notifications module.
Next Steps,
Ask the main account owner to update your access to include View & Edit for Notifications.
See How to Edit a Team Member's Access for Account Owner steps to complete.
Need help? 💬
Contact us! RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.