RentRedi's payment processors, Propay (old processor) and Stripe (new processor for payment accounts created after July 15, 2024) can make corrections to your 1099-K form for issues concerning the name, address, or Tax ID. They are not able to modify the gross amount reported on the form.
How do I know which processor does my account belong to?
To find out what type of account you have, you can go to your payment accounts dashboard.
The payment account will display the processor's name (Propay or Stripe) with the last 4 digits of your bank account.
If you need to correct the payee name, address, or Tax ID that is on the 1099-K:
For Propay accounts:
Fill out an IRS W9 form (source)
Send the updated W9 form via email to [email protected]
RentRedi's Underwriting Team will put in a request with Propay's Client Support and attach the provided documents from you with the request to have both your account and 1099-K corrected.
This request will also fix any information for future 1099-Ks to be generated
The corrected 1099-Ks will be mailed directly to you!
If you have a Stripe account (or any account created after July 15, 2024):
Click "My Account"
Click "Update Account Info"
After updating your information, contact RentRedi Support via our 24/7 Live Chat Support using the blue chat button in your app or at app.rentredi.com. You can also give us a call at (917) 793-6068 Monday to Friday from 9am - 5pm EST, or email us at [email protected].
RentRedi will then make the 1099K correction with the updated information in Stripe, refile the 1099K, and the revised copy should be available immediately digitally.