Did you receive an email from our system stating that a refund has been posted against your Rentredi merchant account?
Here are some instructions to get to the bottom of this!
Follow the steps below!
Click on the Rent $ tab to the left of the dashboard
Once the menu is revealed, select View Deposits
Then click on the Paid on icon to filter your desired dates for the deposits
From here, you'll be able to locate the returned payment amount and the associated tenant transactions that led to the returned payment
Once you have this information, you can contact your tenant to reconcile the payment. They already have the ability to resubmit their payment to correct the issue.
