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Landlord Help: Rent (Charges, Fees, Payments)

Find helpful articles related to setting up and rent charges, late fees, partial/block rent payments, recording rent paid, creating/viewing/deleting rent charges or payments.

How long to process and receive rent payments?rent collection, receive rent payments, transfer payments, deposit funds, payment processing, receive money, bank account,
Will new tenants see an old tenant's unpaid charges?unpaid charges, new tenant, old tenant
Payments: FAQsprocessing time, how to view the pending payment, how to view deposits
Creating Charges for Roommatesmultiple tenants, charges, roommates, shared charges, shared rent, partial payments, renters, couples, shared unit, multi-tenant unit,
Bank Response Codes for Paymentsresponse codes, bank, ACH, credit card, debit, transaction, index, R00, R01, R02, R03, R04, R11, R13, R07, declined, returned, rejected
View Overdue Chargesoverdue, late charges, who has paid, rent payment, sort, filter, payment, utilities
How to Refund a Tenant via StripeRefund a tenant, Stripe, tenant refund, partial refund, how to refund a tenant,
Accept Stripe Terms and ConditionsStripe, payment processor, terms and conditions, payment processing, faster funding
Fix Account Now- Stripe Payment Account Changes Neededstripe, payment accounts, fix account now, deposits, funds, payment processing, underwriting, payouts,
Try rent collection for free on RentRedi
How long to correct a Stripe 1099-K?fix 1099-K, correct 1099-K, Stripe, tax documents, correction, update, taxes
How to Void a Payment in Stripevoid tenant payment, reverse payment, reverse rent payment, refund payment, stripe
How Do I Require Tenants to Pay Oldest Charges First?Ensure tenants pay their oldest unpaid charges first before newer ones. Collect past-due rent before tenants can make future payments.
Add Charges

Create a ChargeAdd charge, add rent, create rent, create charge, utilities, late fees, bills, maintenance fees, parking fees, HOA fees, overlapping charges
Create Charge for Security Depositsecurity deposit charge, how to charge for security deposit
Create Charge Visible to Individual Tenantscharges for one tenant, hide charges from other renters
Creating Charges for Month-to-Month Leasesmonth-to-month lease, month-to-month tenant, month-to-month renter, m2m lease, m2m renter, m2m tenant, monthly lease renewal
Create Charges for Past Due Datescreate past charges, add retroactive charges, previously paid charges
Update a Charge for Rent Forgivenessrent forgive, update charge for new amount, discount on rent
Set Up Prorated Rent for a Tenantprorate rent, prorated payments, prorated charge
How to Automatically Collect for Utilitiesbilling tenants for utilities, recurring charges for utilities
Understanding Charge ActionsCharge actions allow landlords and property manager to send reminders to tenants, receive payments outside of RentRedi, or modify charges.
Edit a ChargeThe due date for any specific charge can be modified at any time by editing the charge details.
How Tenants Can Schedule Recurring Rent RemindersTenants Schedule Recurring Reminders for themselves
Create Singular or One-Off Chargecreate one charge, make singular charge, utilities charge, bill charge, how to make one-off charge
Create Automatic Rent Increasesrent increase, create rent increase charge, add rent increase
How to Create Section 8 Chargessection 8, HUD, charges, external payment, manual entry, Housing and Urban Development, rent subsidy
Create charges for Moving-in Tenantsmoving in charges, move in charges, create lease charges for moving in, moving in tenant
Month-to-month charges badgemonth to month charges, mtm charges, how do i know if a charge is month to month
How do I enter a lease renewal?edit lease charges, edit lease, enter lease renewal, renew lease
ACH Return / Insufficient Funds

ACH Returns 101ACH Returns are the digital equivalent of a bounced check. RentRedi helps landlords and property managers document these and collect payment
Contest a Credit Card ChargebackTenant payments made via credit card can later be disputed and have chargebacks issued, these disputes must be contested in a timely manner.
Clawbacks Due to ACH ReturnsACH clawbacks due to failed payment may result in funds being deducted from future deposits or withdrawn from the connected deposit account.
Clawbacks Due to Tenant Initiated DisputeACH clawbacks due to disputed transactions can be result in funds being withheld or withdrawn from the connected deposit account.
Manually Document a Returned PaymentIn rare cases RentRedi is not able to update a tenant's charge when a payment fails. These steps allow tenants to resubmit payment.
ACH Return FAQCommon questions about timelines and availability of funds. ACH returns are rare but understandably frustrating.
Disputing a Chargebackchargeback, dispute chargeback, chargeback dispute, tenant chargeback to dispute
Other Fraud - Card Absent Environmentchargeback, dispute chargeback, fraud tenant charge, tenant payment reported as fraud
Refund Posted Against Your Merchant Accounta refund has been posted against your Rentredi merchant account, negative payment, rejected, failed, unsuccessful, NSF, insufficient funds,
How to increase deposit time to reduce withdrawals from tenant ACH Returnsincrease deposit time, extend funding time