Payment Processing Time
Payments are usually available within 4-5 business days in the landlord’s account.
Our processor uses a 3-day hold to allow time for most banks to confirm the availability of a tenant's funds, resulting in deposits to the landlord account typically on the 4th business day after submission of payment.
How to View Transactions
From your RentRedi dashboard, click the dropdown arrow on the "Rent" section
Click "Payment Accounts"
Click into the payment account you'd like to view
Under “Reports”, click “Transaction Report”
Select the date to start at “Search”.
You should then see your tenant’s payment under “Pending Transactions” or “Completed Transactions"
Find Payment Record
On your RentRedi dashboard, click the "Properties" tab
Select the unit for which you would like to view a payment or charge
In the unit, click the "Charges" tab
There, you will see the charges for the unit
You can also click on each charge, and it will list out all of the payment details (amount paid, date paid, payment method, person that paid) for you
View Pending Payments
From your RentRedi dashboard, click the hamburger menu in the top lefthand corner
Click the "Rent" tab
Click "View Deposits"
Click the "Pending Payments" tab
