1099-K Forms report on the total gross payment amount processed through Propay, including rent payments, returns, convenience fees, and any deposits. This should not be used as a source to report on or determine actual income.
If you are noticing discrepancies in the amounts reported on the 1099-K, convenience fees, returns, etc, please refer to this message from Propay:
Merchants should use your own records to file your taxes and not be reliant on their 1099k form. As the 1099-K form reports GROSS sales, you should be using your business records to account for fees paid for processing, refunds processed, etc. You do not NEED the 1099-K form to file your taxes. We provide it simply because we are required to report those sales to the IRS.