Need to void a tenant's payment through Stripe? Follow the instructions below!
From the Dashboard click on the Renters tab
Select the name of the renter who submitted the accidental payment
From the Tenant Card, select Charges
Then select the charge associated with the accidental payment
Confirm the date and select the recently submitted payment
A menu will appear referencing the payment date and amount.
Select the Refund button at the bottom of the screen
A message in green will confirm if the void was successful.
If you receive a message in red, the payment has already begun processing and you will need to allow the charge to process until it is available to be refunded. This typically takes 1 day. You'll be able to return the payment with the same instructions to complete the refund once the payment is settled!