Here's how to refund a payment:
From your RentRedi dashboard, click the dropdown next to the "Rent" tab
Click "Payment Accounts"
On the desired payment account, click on "Open Dashboard" (highlighted in blue)
Click "Reports"
Click on "Transaction Reports", specify a date range, and then click search
Locate the transaction that you want to refund
Click the transaction number (should be a blue number link)
Scroll down, enter the refund amount in the box, and then click "Refund Transaction"
Done! 🎉
IMPORTANT NOTE!
Each refund processed through the Propay Dashboard within RentRedi has a $1 processing fee.
Additionally, if you are refunding a payment that a tenant recently submitted, we recommend waiting at least 7-10 business days before processing the refund. Transactions that are still processing/pending could still potentially fail or return on the tenant’s side. Additionally, there is a $3,000 refund limit. If you need to refund a tenant more than $3,000, please contact our chat support. Transactions are not able to be refunded after 180 days.