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How to Refund a Tenant via Stripe

Refund a tenant, Stripe, tenant refund,

Charlie avatar
Written by Charlie
Updated this week

Here's how to refund a payment:

  1. From your RentRedi dashboard, click the icon

  2. Select Renters, View All Renters, and the name of the tenant you want to refund

  3. Then click into the tenant's Charges tab, then on the associated charge

  4. Once you're in the charge, select the payment line you wish to refund

  5. Click the Refund button at the bottom of the payment window

Done!
You've successfully refunded your tenant.

​IMPORTANT NOTE!
Each refund processed through Stripe Connect within RentRedi has a $1 processing fee.

Additionally, there is a $3,000 refund limit. If you need to refund a tenant more than $3,000 please contact our support team. Transactions are not able to be refunded after 180 days.


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