👉 Need to refund a tenant’s payment?
No problem—just follow the steps below!
Steps to refund a tenant: 👇
From your RentRedi dashboard, click the ☰ icon
Select Renters, View All Renters, and select the name of the tenant you want to refund
Click into the tenant's Charges tab, then on the associated charge
Once you're in the charge, click the payment line you want to refund
Click the Refund button at the bottom of the payment window
An input box will appear. From here, you can enter the amount you'd like to refund for a full or partial refund
✅ Done! You’ve successfully refunded your tenant. Funds may take 5–10 business days to appear in your tenant’s account
If you don't see a refund button at the bottom of the payment window, that payment was processed via Propay. You can find the Propay refund instructions below!
IMPORTANT NOTE!
Each refund processed through Stripe within RentRedi has a $1 processing fee.
Additionally, there is a $3,000 refund limit. If you need to refund a tenant more than $3,000, please get in touch with our support team. Transactions are not able to be refunded after 180 days.
💬 Need help? Contact us!
RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.