Need to refund a tenant's payment? No problem! 😄
Refund a Payment
Follow the steps below to process a refund through Stripe in RentRedi. 👇
From your RentRedi dashboard, click the Renters tab.
Select the tenant you'd like to refund.
In the Tenant Card, click Charges.
Select the charge associated with the payment.
Within the Charge Details, click the payment you'd like to refund.
Click Refund at the bottom of the payment window.
Enter the amount you'd like to refund. You can issue either a full or partial refund.
Click Submit to process the refund.
Done! ✅ Your refund has been submitted, and funds may take 5–10 business days to appear in your tenant’s account.
Important Notes & Refund FAQs
Is there a fee to process a refund?
Yes. Each refund processed through Stripe in RentRedi has a $1 convenience fee.
How far back can I refund a payment?
Payments can be refunded up to 180 days from the original transaction date. After 180 days, refunds can no longer be processed through Stripe.
What happens if the tenant's bank account is closed?
If a refund is sent to a closed bank account, the tenant will need to contact their bank directly to confirm where the funds were routed.
Once the refund is processed, the funds are sent back to the original payment method. If that account is closed, the bank may place them in a general holding account based on their internal process.
RentRedi cannot determine where the bank places funds after they are sent to a closed account. The tenant should contact their bank with the refund amount, date, and any available transaction details so the bank can help locate the funds.
Is there a limit on refund amounts?
Yes. Refunds are limited to $3,000 per transaction per day. If you need to refund more than $3,000, you can issue a refund of up to the daily limit, then process the remaining balance the following day.
Alternatively, you can contact our Support Team for assistance.|
How far back can I refund a payment?
Payments can be refunded up to 180 days from the original transaction date. After 180 days, refunds can no longer be processed through Stripe.
When you open a card payment that's older than 180 days, the Refund button appears greyed out, and hovering over it shows a tooltip explaining the 180-day refund limit.
Why don't I see a refund button, or why is it greyed out?
There are two common reasons:
The Refund button is greyed out. The payment is more than 180 days old and is past the refund window. Hover over the button to see the tooltip confirming the 180-day limit.
There's no Refund button at all. The payment was likely processed through ProPay rather than Stripe. You can follow the steps in this Help Article to refund the tenant's payment through ProPay.
If the payment is within the 180-day window and you still can't refund it, reach out to our Support Team via live chat.
Need help? 💬
Contact us! RentRedi Chat Support is available 24/7. You can access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.