Here's how to refund a payment:
From your RentRedi dashboard, click the ☰ icon
Select Renters, View All Renters, and the name of the tenant you want to refund
Then click into the tenant's Charges tab, then on the associated charge
Once you're in the charge, select the payment line you wish to refund
Click the Refund button at the bottom of the payment window
An input box will appear. From here, you can enter the amount you'd like to refund for a full or partial refund
Done!
You've successfully refunded your tenant.
If you don't see a refund button at the bottom of the payment window, that payment was processed via Propay. You can find the Propay refund instructions below!
IMPORTANT NOTE!
Each refund processed through Stripe Connect within RentRedi has a $1 processing fee.
Additionally, there is a $3,000 refund limit. If you need to refund a tenant more than $3,000 please contact our support team. Transactions are not able to be refunded after 180 days.