When you sign up for Latchel via RentRedi, tenants can submit repair requests through:

  1. Latchel's dedicated phone line

  2. From their RentRedi app!

After you enable Latchel for your properties, tenants are notified via email (shown below). In this email, they receive a dedicated number to call in case of emergency.

For non-emergency repairs, if you signed up for Full Service Maintenance Coordination, tenants can still submit maintenance requests to Latchel from their RentRedi app. These requests will still appear on your dashboard as well, giving you full insight into any repair requests.

Tenants will also be able to submit maintenance requests via their RentRedi app and can access the emergency hotline from their RentRedi app as well!

Related Articles

Latchel FAQs

How to Enable Latchel

Confirm Active Latchel Subscription

I added Latchel and don't see anything on my dashboard?

Update Latchel Soft and Hard Budget

Previously Submitted Maintenance Requests on RentRedi

Take Over a Maintenance Request from Latchel

Add Preferred Vendors to Latchel

Add Multiple Payment Methods to Latchel

Latchel Contractor Rates

How to Pause/Switch Latchel Plans

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