Does Latchel work on previously submitted maintenance requests in RentRedi?

If Latchel was not enabled when the maintenance request was submitted, it will not be forwarded to Latchel.

If a tenant submits a new maintenance request now that you have Latchel enabled, it will be sent to Latchel and the status will automatically update on the maintenance request within a few minutes of when it was submitted.

Did this answer your question?