For non-emergency repairs, Latchel attempts to find a vendor within 5 days (including weekends). The industry average is 4-6 weeks to close a non-emergency ticket.

If you need to make an adjustment to the severity of the request, Latchel can classify certain jobs as an emergency, urgent (72 hours dispatch), or normal.

To modify the severity settings of your work order, email [email protected]. You can also suggest a preferred provider to speed things up.