Plaid FAQs
plaid payments, what is plaid,
Crystal Abing avatar
Written by Crystal Abing
Updated over a week ago

What is Plaid?

Plaid provides a safe, secure, and smooth experience for paying rent! Now, renters are able to access their bank accounts directly to pay rent, ensuring that their account information is correct and that they have sufficient funds.

Why are you making this change?

The Plaid integration will reduce the number of ACH returns due to:

  • Incorrect account and routing numbers

  • Insufficient funds

Do all renters have to switch to this?

Yes, all renters need to make the switch to the Plaid integration by February 20th to reduce the number of ACH returns between renters & landlords.

Do I have to download the Plaid App?
You do NOT need to download the Plaid/a different app. You will just need to update your RentRedi tenant app & payment method within the RentRedi tenant app.

I updated the app and don't see Plaid?

If you don't see the option to sign into your bank account after updating the RentRedi tenant, try uninstalling and reinstalling the app.

Is Plaid safe?

Yes! Plaid is used by over 10,000 financial institutions to connect bank accounts. Read more about their security & privacy policy here.

Related Articles:

Did this answer your question?