To make your payment processing experience smoother & safer, we recently added Plaid to the RentRedi app. Plaid is used by more than 10,000 financial institutions for bank connections (including Venmo) to allow anyone to connect any bank to a payment account.
On Saturday, February 20th, we’ll be sending an update to the RentRedi tenant app that will require you to re-enter your rent payment information.
You do NOT need to download the Plaid/a different app. You will just need to update your RentRedi tenant app & payment method within the RentRedi tenant app.
To update your RentRedi tenant app, watch the video or follow the instructions below! 👇
Ensure you have the latest version of the RentRedi tenant app (how to update apps for Apple / how to update apps for Google Play)
After ensuring you have the latest version of the RentRedi tenant app, open it and tap the "Rent" icon
Tap your upcoming payment
Tap "Select Payment Method"
Select “New Bank Account”
Search & select your bank
Enter in your credentials
You will be logged in, and your bank account will be added as a payment method! 🎉
Don't see the option to login to your bank in RentRedi after updating?
Try uninstalling and reinstalling the app. If that still doesn't resolve the issue, please message our chat support team!
You do NOT need to download the Plaid/a different app. You just need to update your RentRedi tenant app & payment method within the RentRedi tenant app.