Seeing “You Are Not a Tenant Yet” in the RentRedi App?
No worries—this just means your tenant account hasn’t been linked properly. Here's how to fix it! 👇
1. Search for the Invitation Email
Look for an email with the subject "Your Landlord Has Invited You To Join RentRedi" sent from [email protected].
Check which email received the message, then update your account email using this link.
Why do I need to update my email address to the one that was invited?
Why do I need to update my email address to the one that was invited?
RentRedi invites are linked to the email address used. To accept, you can either (A) update your email or (B) ask your landlord to resend the invite to a different email. Once updated, a popup in tenant.rentredi.com will allow you to accept the invite.
2. Can't Find the Email?
Ask your landlord to resend the invitation to the email address you signed up with.
Why do I need to send my landlord my email address?
Why do I need to send my landlord my email address?
They may have used the wrong email. Sharing your email ensures they send the invite to the correct address. Landlords can also skip sending invites, so confirming ensures the invite is sent to you.
3. Landlord Not Responding?
Reach out to RentRedi Support with the following information:
Your landlord’s full name or property management company name.
Your property address and unit number.
Why should I contact support if my landlord isn’t responding?
Why should I contact support if my landlord isn’t responding?
RentRedi support is here to help! If you can't reach your landlord, we'll contact them on your behalf to ensure everything gets updated. 😊
4. Troubleshooting: Sign Out and Manually Login
If you're using an iPhone, your device may log you in with a Private Relay email (a masked Apple ID email), which can cause connection issues.
Private Relay may cause account mismatches—sign in manually usually solves this.
Private Relay may cause account mismatches—sign in manually usually solves this.
To fix this:
Sign out of the app
Log back in using your email and password (not Apple ID)
💬 Still need help?
RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.