Want to check if your tenant is connected to their unit in RentRedi? If you skipped sending an invite when you first added your tenant, no problem!
You can check their connection status at any time and resend the invite if needed.
Check a Tenant's Status From Your Tenant List
You can quickly check whether a tenant is connected from your Tenants list.
From your RentRedi dashboard, go to Tenants.
Find the tenant you want to check.
Under the Actions column, look for the phone icon next to the tenant.
🟢 Green Phone Icon — The tenant is connected. This means they have signed up for a RentRedi account and accepted your invite.
🔴 Red Phone Icon — The tenant is not connected yet. You can click the phone icon to resend the invitation to the tenant.
Tip: If your tenant hasn't received or accepted their invite, you can resend it directly from the tenant list.
View a Tenant's Connection Status From Their Profile
You can also check a tenant's connection status from their profile.
From your RentRedi dashboard, go to Tenants.
Find the tenant you want to check and select their name.
In the Overview tab, look for their connection status.
✅ Tenant app installed. Tenant is connected! — The tenant has successfully connected to RentRedi.
❌ Not connected — The tenant has not connected to RentRedi yet.
If the tenant is not connected, click Resend Invite to send them a new invitation.
What If My Tenant Is Not Connected?
If your tenant shows as Not connected, you can resend the invitation so they can join RentRedi and connect to their unit.
After your tenant accepts the invitation and completes the account setup, their status will update to show that they are connected.
Note: Before resending the invite, make sure the tenant's email address is correct and up to date. This helps ensure they receive the invitation at the right email address and can successfully connect to your unit.
Need help? 💬
Contact us! RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.