If you see a Fix Account Now or Action Required notice on your RentRedi payment account, Stripe needs you to review or update some information. This may happen if you recently switched from ProPay to Stripe or set up your payment account for the first time.
Updating the requested information helps keep your payment account active and ensures payments and deposits continue to work smoothly.
How to Fix Your Account
From your RentRedi dashboard, click the ❯❯ (Expand sidebar) button at the top left.
Go to Payments ➜ Payment Accounts.
In your Payment Accounts page, click the account with an Action Required status.
Review the prompt to see what information needs to be updated.
Click Update.
Review and update your information as needed.
Common Issues to Check
If you're prompted to update or verify your account information, here are some common issues to check:
Name mismatch: Your full name must match the name on your IRS records exactly.
EIN or business name mismatch: Your business name must match the name associated with your EIN in IRS records.
SSN typo: Double-check that the last 4 digits of your SSN are entered correctly.
Bank account information: If a deposit fails, verify that your bank account is active and that the information provided is correct.
What to Expect After Updating
Most accounts are verified and enabled within a few minutes after successful updates. In some cases, Stripe may require a manual review, which can take several hours or up to 1 business day.
Note: If your account status hasn’t changed after a significant delay, double-check your submitted details. You may need to revisit the setup steps and correct or complete missing information.
Need help? 💬
Contact us! RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.