Troubleshooting: User Not Found

password reset, email not found, user not found

Crystal Abing avatar
Written by Crystal Abing
Updated over a week ago

If you are not receiving the password reset email and getting a "User Not Found" error, please check that the following issues are not happening:

  1. Double-check the spelling of the email

  2. Ensure the email on the account is correct (i.e., the email on the account wasn't updated to another email or you're attempting to log in with the correct email)

If those steps aren't the case, please reach out to us via the blue chat support button in the bottom right hand corner on the RentRedi site and we will help you out!

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