When you invite a tenant to connect or link to your unit in RentRedi, both you and your tenant will receive the email invitation and instructions. 😄
If they didn't receive the email, tenants can still create an account in the RentRedi app. After they create their account, a popup will ask them to connect.
The tenant can also check their SPAM folder or search their email inboxes for "[email protected]".
If your tenant still doesn't see an invite to connect in their email inbox or the app, make sure their email is spelled correctly in the invite.
RE-SEND IN-APP INVITE TO CONNECT
If the email is incorrect or needs to be updated, do the following:
As the tenant what email they used to sign up
From your RentRedi dashboard, click "Renters"
Select the tenant
On the tenant card, update/ensure the email is correct
Click "Save Changes"
Then, click "Update & Invite"
Then, the tenant can close and reopen their RentRedi tenant app and popup invitation will appear!
If your tenant has double-checked their Spam folders and their email is spelled correctly in the invite, please reach out to [email protected]. 😄