When you invite a tenant to connect or link to your unit in RentRedi, both you and your tenant will receive the email invitation and instructions. 😄

EMAIL

If they didn't receive the email, tenants can still create an account in the RentRedi app. After they create their account, a popup will ask them to connect.

The tenant can also check their SPAM folder or search their email inboxes for "[email protected]".

If your tenant still doesn't see an invite to connect in their email inbox or the app, make sure their email is spelled correctly in the invite.

RE-SEND IN-APP INVITE TO CONNECT

If the email is incorrect or needs to be updated, do the following:

  1. As the tenant what email they used to sign up

  2. From your RentRedi dashboard, click "Renters"

  3. Select the tenant

  4. On the tenant card, update/ensure the email is correct

  5. Click "Save Changes"

  6. Then, click "Update & Invite"

Then, the tenant can close and reopen their RentRedi tenant app and popup invitation will appear!

If your tenant has double-checked their Spam folders and their email is spelled correctly in the invite, please reach out to [email protected]. 😄

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