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Why Can’t I See Files My Landlord Shared in Chat?

Files shared by your landlord can only be viewed on tenant.rentredi.com. They won’t show in the mobile app (yet).

Aidana Tokbayeva avatar
Written by Aidana Tokbayeva
Updated this week

Currently, files and images shared by your landlord can only be viewed using the web version of RentRedi. These files won't appear on the mobile app yet.

To view shared photos or files:

  1. Open a browser on your phone or computer.

  2. Log in using the same email address you use on the RentRedi mobile app.

  3. Once logged in, click the menu icon (☰), then select Chat.


  4. Open the conversation to view the message with the file or image.

  5. You’ll be able to download and view the file directly.

🛠 We're working on bringing file viewing to the mobile app soon!

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