Skip to main content

Update a Connected Tenant’s Email Address

update tenant email, change tenant email, update connected tenant email, change connected tenant email, update linked tenant email, change linked tenant email, tenant email address, incorrect tenant email, wrong tenant email

Written by Crystal Abing

Need to update a connected tenant’s email address because it was entered incorrectly or the tenant needs to use a different email? No problem!

If the tenant no longer has access to their email

If the tenant cannot access the email currently connected to their RentRedi account, you’ll need to unlink and reconnect them using their new email address.

  1. Unlink the tenant using the incorrect email address.

  2. Add the tenant using their new email address. RentRedi should automatically find their existing information.

  3. Edit the tenant's lease details so the tenant can view and pay their upcoming rent charges.

If the tenant still has access to their email

If the tenant can still access their account, they can change their email directly in the RentRedi Tenant App:

  1. Open the RentRedi Tenant App.

  2. Log in using the currently connected email address.

  3. Tap Settings.

  4. Tap Profile, then Edit.

  5. Delete the current email and enter the new email address.

  6. Tap Save Changes.

The tenant can now log in using their new email address, and the updated email will also appear in the landlord portal.

If you need to update a linked or connected tenant's email address because it was entered incorrectly or needs to be changed to a different email, follow the steps below!

  1. Unlink the tenant with the incorrect email

  2. Add the tenant with the correct email (it should automatically find their info)

  3. Recreate the lease charges to ensure they can view their rent charges

  4. Say "yes" when asked if overlapping charges should be deleted

Done! 🎉

Important note: 💡

If the tenant has access to their account and wants to change their email, they can update their email with the steps below: 👇

  1. Open the RentRedi Tenant App.

  2. Log in via the connected email address.

  3. Tap Settings.

  4. Tap Profile, then tap Edit.

  5. Delete and re-enter your new email.

  6. Tap Save Changes.

Done! 🎉

The tenant can now log in with the new email, and it will update in the landlord portal.

Need help? 💬

Contact us! RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.

Related Articles
Did this answer your question?