If a tenant pays for the wrong month, you can adjust the due dates so the payment applies to the correct month, leaving future charges unpaid.
Follow these steps: 👇
On your RentRedi dashboard, click the "Properties" tab
Select the unit where you need to update the payment
In the unit, click the "Charges" tab to see all the charges and payments
Click the paid rent charge
Change the due date to reflect that the tenant paid the correct month
Click "Save"
Click the unpaid, original charge
Change the due date to the month the tenant originally paid to reflect an unpaid, future charge
Click "Save"
This ensures the rent shows as paid for the correct month, while the future month remains unpaid. 😊
Video: 🎥
You can also watch the video below to see it in action!
Tip: 💡
Is your tenant paying the wrong month? Want them to pay their oldest charge or outstanding balance first? No worries—just follow these steps here to set it up!