If your tenant is set up for auto-pay but wasn't charged, double-check the tenant is connected to their rent charges!
Follow the steps below to check if your tenant is connected to their rent charges! 😊
On your RentRedi dashboard, click the "Renters" tab
Select the tenant you'd like to see the charges for
Click their "Charges" tab
From there, you can view charges connected to a tenant!
On your RentRedi dashboard, click into the "Rent" section
Find the charge you'd like to review
Click "Edit Charge Details" on the dropdown menu of the charge
From there, you'll be able to see if the tenant is connected to the charge!
If your tenant isn't connected to their rent charges, follow the steps below to re-create the lease with the tenant connected & delete the old rent charges.
Connect Tenant to New Rent Charges
On your RentRedi dashboard, click "Properties"
Select the unit for which you need to create new charges
Select "New Lease (Charges)"
Recreate the rent charges, ensuring the tenant is connected
A pop up will ask you if you want to remove overlapping charges; select "Yes"
This will remove any duplicate charges, while also connecting your tenant to their rent charges! 🎉
If your tenant is listed on the charge, did you create the charge after auto-pay ran for the tenant?
If yes, then your tenant needs to manually pay to get up-to-date, and then auto-pay will run going forward
If not, then contact our team (using the blue chat support button in the bottom righthand corner) to investigate!