Troubleshooting: Auto-Pay Not Running for a Tenant

autopay help, autopay didn't run for tenants, autopay renters,

Crystal Abing avatar
Written by Crystal Abing
Updated over a week ago

If your tenant is set up for auto-pay but wasn't charged, double-check the tenant is connected to their rent charges!

Follow the steps below to check if your tenant is connected to their rent charges! 😊

  1. On your RentRedi dashboard, click the "Renters" tab

  2. Select the tenant you'd like to see the charges for

  3. Click their "Charges" tab

  4. From there, you can view charges connected to a tenant!


  1. On your RentRedi dashboard, click into the "Rent" section

  2. Find the charge you'd like to review

  3. Click "Edit Charge Details" on the dropdown menu of the charge

  4. From there, you'll be able to see if the tenant is connected to the charge!

If your tenant isn't connected to their rent charges, follow the steps below to re-create the lease with the tenant connected & delete the old rent charges.

Connect Tenant to New Rent Charges

  1. On your RentRedi dashboard, click "Properties"

  2. Select the unit for which you need to create new charges

  3. Select "New Lease (Charges)"

  4. Recreate the rent charges, ensuring the tenant is connected

  5. Select "Save"

  6. A pop up will ask you if you want to remove overlapping charges; select "Yes"

This will remove any duplicate charges, while also connecting your tenant to their rent charges! πŸŽ‰

Related Articles

If your tenant is listed on the charge, did you create the charge after auto-pay ran for the tenant?

  1. If yes, then your tenant needs to manually pay to get up-to-date, and then auto-pay will run going forward

  2. If not, then contact our team (using the blue chat support button in the bottom righthand corner) to investigate!

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