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What To Do If Your Tenant Screening Requires a Call to TransUnion

TransUnion Screening, phone verification, request ID, submit application, applicant, background check,

Charlie avatar
Written by Charlie
Updated in the last hour

During the tenant screening process, TransUnion may sometimes be unable to generate the screening questions. If this occurs, you’ll be instructed to contact them directly for assistance.

Why Does This Happen?

There are a few common reasons TransUnion may not generate screening questions:

  • Invalid information was entered (e.g., incorrect Date of Birth or Social Security Number)

  • Limited credit history, also known as a "thin file"

  • Other issues as determined by TransUnion

What Should You Do?

  • Contact TransUnion at 1-833-458-6338 (or the number provided in your application).

    • ⚠️Important: Have your Request ID ready when you call (this will be shown for you in your RentRedi screen when prompted to call TransUnion).

What to Expect:

  • If TransUnion verifies your identity and provides the verification questions over the phone, you can complete the process and then return to the RentRedi app to pay for the screening and submit your application.

  • If the issue is caused by incorrect information (such as a typo in your name or an incorrect date of birth), TransUnion may ask you to update your details in RentRedi.

    • Updating your information

      1. Log in to the RentRedi app or web portal

      2. Click Apply or Applications

      3. Select the draft application you've started

      4. Click Profile

      5. Go to the Personal Info section

      6. Correct your Date of Birth (or other necessary info)

      7. Click Continue to review your application

      8. Return to the Screening section and Submit Your Application

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