During the tenant screening process, TransUnion may sometimes be unable to generate the screening questions. If this occurs, you’ll be instructed to contact them directly for assistance.
Why Does This Happen?
There are a few common reasons TransUnion may not generate screening questions:
Invalid information was entered (e.g., incorrect Date of Birth or Social Security Number)
Limited credit history, also known as a "thin file"
Other issues as determined by TransUnion
What Should You Do?
Contact TransUnion at 1-833-458-6338 (or the number provided in your application).
⚠️Important: Have your Request ID ready when you call (this will be shown for you in your RentRedi screen when prompted to call TransUnion).
What to Expect:
If TransUnion verifies your identity and provides the verification questions over the phone, you can complete the process and then return to the RentRedi app to pay for the screening and submit your application.
If the issue is caused by incorrect information (such as a typo in your name or an incorrect date of birth), TransUnion may ask you to update your details in RentRedi.
Updating your information
Log in to the RentRedi app or web portal
Click Apply or Applications
Select the draft application you've started
Click Profile
Go to the Personal Info section
Correct your Date of Birth (or other necessary info)
Click Continue to review your application
Return to the Screening section and Submit Your Application
