If TransUnion can’t generate tenant screening questions during the tenant screening process, you'll be instructed to give them a call. This can happen for a number of reasons, such as:
A. Invalid information was entered
B. The applicant has a limited credit history (this is known as a thin file)
C. Other issues designated by TransUnion.
First, call TransUnion at 1-833-458-6338 or the number shown in the mobile app.
Be sure to have the Request ID at the ready when you call!
In the case of (A) Invalid information entered, TransUnion may ask RentRedi to update the information. For example, if you entered an invalid Date of Birth, you can correct it by doing the following:
Go to the RentRedi app or web portal
Click Apply or Applications
Select the draft application you already started
Click Profile
Click the Personal Info section
Update your Date of Birth
Click Continue to review your application
From there, you'll navigate back to the screening and Submit Your Application!
