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Why Do I Have a “Disabled: Migrated” Payment Account?

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Written by Ryan Barone

If you see a "Disabled: Migrated" account, it means that we automatically migrated your account to Stripe for faster funding! 🎉

We keep the account there so that you can still view your 1099k, view deposits, or take other actions needed for the account.

Note: The account will not process new payments. Instead, all new payments will be accepted through your new Stripe account (which will have an identical name).

Additionally, your new Stripe payment account is:

  1. automatically connected to properties

  2. automatically set to the same status as your ProPay account

  3. automatically set to the same limits as your Propay account

How can I tell the difference between the old & new Accounts?

The Stripe payment account will display 2-3 business days for the funding timeline!

The old ProPay payment account will display 4-5 business days and say "Disabled - Migrated".


Have Questions? 💬

Contact us! RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.

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