Want to delete or forgive a tenant's late fee? No worries!
You can adjust the charge directly from the tenant's profile.
Follow the steps below: š
From your RentRedi dashboard, click the āÆāÆ (Expand sidebar) button at the top left.
Go to Tenants.
Find and select the tenant.
Go to Charges.
Locate and click the charge with the late fee.
Under Charge Amount, delete and re-enter the amount you want the tenant to pay. To remove the late fee completely, enter the original charge amount before the late fee was added.
Optional: Update the description to Rent and remove any reference to the late fee.
After adjusting the Charge Amount, you will see the Late Fee amount is reduced or completely removed.
Click Save.
Done! ā
Note: The updated charge amount only applies for that day. If late fees are still enabled for the tenant's unit and they have a remaining balance, a new late fee will be added the following morning.
To avoid another late fee, the tenant should make the payment on the same day you make the adjustment.
Need help? āš¬
Contact us! RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.