All CollectionsHelp for LandlordsPaymentsACH returns & chargebacksACH returns & chargebacksFind helpful guides for understanding ACH returns and chargebacks.By Crystal and 2 others3 authors·10 articlesACH Returns 101ACH Returns are the digital equivalent of a bounced check. RentRedi helps landlords and property managers document these and collect paymentDisputing a Chargeback with StripeTenant payments made via credit card can later be disputed and have chargebacks issued; these disputes must be contested promptly.Clawbacks Due to ACH ReturnsACH clawbacks due to failed payment may result in funds being deducted from future deposits or withdrawn from the connected deposit account.Clawbacks Due to Tenant Initiated DisputeACH clawbacks due to disputed transactions can be result in funds being withheld or withdrawn from the connected deposit account.Manually Document a Returned PaymentIn rare cases RentRedi is not able to update a tenant's charge when a payment fails. These steps allow tenants to resubmit payment.ACH Return FAQCommon questions about timelines and availability of funds. ACH returns are rare but understandably frustrating.Disputing a Chargeback with ProPaychargeback, dispute chargeback, chargeback dispute, tenant chargeback to disputeOther Fraud - Card Absent Environmentchargeback, dispute chargeback, fraud tenant charge, tenant payment reported as fraudRefund Posted Against Your Merchant Accounta refund has been posted against your Rentredi merchant account, negative payment, rejected, failed, unsuccessful, NSF, insufficient funds,Bank Response Codes for Paymentsresponse codes, bank, ACH, credit card, debit, transaction, index, R00, R01, R02, R03, R04, R11, R13, R07, declined, returned, rejected
