Wondering which email address receives maintenance request notifications? No problem!
Maintenance request notifications are sent to the email address associated with your RentRedi account.
If you want someone else to receive maintenance notifications—such as a property manager, handyman, or office manager—you can add them as a teammate and give them access to the properties and features they need.
Who receives maintenance notifications?
Account Owner (You): Receive an email when a tenant submits a maintenance request.
Connected teammates: Receive maintenance notifications at the email address associated with their own teammate account for the properties you've shared with them.
Tenants: Receive push notifications when you update the status of their maintenance request.
For more information, see Maintenance Request Notifications.
Want Someone Else to Receive Maintenance Notifications?
The best option is to add them as a teammate.
Teammates can have their own RentRedi login and receive maintenance notifications at their own email address. You can also choose which properties and features they can access, such as Maintenance, Notifications, Renters, Rent, etc.
For example, you can add a property manager or handyman and give them access to only the properties and features they need.
Good to know: You can add unlimited teammates to your account at no extra cost!
Want to Change the Email Address on Your Account?
If you want to use a different email address for your RentRedi account, you can update your account email.
Important note: Changing your account email affects all RentRedi emails sent to your account, not just maintenance notifications.
Want to Stop Receiving Maintenance Notifications?
If you've added a teammate to handle maintenance requests on your behalf and no longer want to receive these notifications, you can manage your notification preferences and turn off maintenance notifications for your account.
Your teammate can continue receiving maintenance notifications based on the access you've given them.
Need help? 💬
Contact us! RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.