Need to report a repair or maintenance issue at one of your rental properties?
You can manually create a maintenance request in RentRedi to document the issue and keep track of the work needed.
Follow the steps below to create a maintenance request from your landlord dashboard.
Manually Creating a Maintenance Request
From your RentRedi dashboard, click ❯❯ (Expand sidebar) at the top left.
Click +Create New ➜ Under Maintenance & Tasks, select Maintenance Request.
Enter the maintenance request details:
Property & Unit: Select the property and unit where the issue occurred.
Description: Explain the maintenance issue.
Category/Type: Choose the category that best describes the issue.
Priority: Set the priority level for the request.
Photo/Video: Attach photos or a video to help document the issue.
Review & Confirm: Review the request details to make sure everything is correct.
Click Confirm to create the request.
That's it! ✅ Your maintenance request has been created in RentRedi.
View and Manage the Request
After creating a maintenance request, you can open it to review its details and make updates as needed, including:
Description: Update the details of the maintenance issue.
Status: Track the request's progress.
Assigned Teammate: Assign the request to a teammate.
Priority: Adjust the request's priority level.
Labor Costs: Record labor expenses.
Material Costs: Record material expenses.
Important: Click Save Changes at the top after making updates to save your changes.
Start a Chat About the Request
Use the Chat section within the maintenance request to message tenants associated with the property or review previous conversations.
Tip: Use the AI-generated suggestion to help draft a message to your tenant.
Need Help Coordinating a Repair?
If you need someone else to handle the repair without committing to a subscription, use the Schedule Repair Now option.
RentRedi partners with a maintenance coordination service that can take this request, find a vendor, and see it through, so you don’t have to chase it yourself.
👉 For more details, check out this help article for more details.
Need help? 💬
Contact us! RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.