We're excited to assist you with the migration process to RentRedi. Please follow the steps below and let us know if you have any questions!
Start Migration Process:
Log in to your existing eRentPayment profile at www.erentpayment.com.
On the Manager Dashboard, you should be prompted with a window to start the migration.
Select Accept and Continue in the window.
We will display the Confirm Property Info window to display your migrated property records.
For each property record, confirm the Monthly Rent and Lease Start Date or update as needed.
Please Note: We do not store the Lease Start Date in eRentPayment so we estimated the Lease Start Date for you. The Monthly Rent is pulled from the eRentPayment property, so it may be incorrect if the eRentPayment Rent Amount value is not current.
We will display any active recurring payment records below the property so you may see the current tenant and payment amount to assist with updating the Monthly Rent.
To Delete a property, which cannot be reversed, please select the - character to the left of the unit.
You may also use the Move Unit to Another Property to add units to a Property.
Select Save & Continue.
Your property, account, tenant, payment history, and data will be migrated to your new profile and displayed on the new dashboard.
You will be prompted to pay just $1.00 for the 6-month subscription. After 6 months, your plan will automatically renew at the regular price of $20/month paid biannually for $120
Review Tenants (Current & Prior):
Go to the new Dashboard.
On the Dashboard, click on the Renters section.
You may remove any past tenants that were still associated with your properties in eRentPayment.
Review Payment Accounts:
From the new dashboard, click the dropdown arrow under the Rent section > Click Payment Accounts.
For any bank accounts that need to be completed, select the Finish Setup option for each bank account.
Enter the Ownership and Account Type fields in the Bank Info section.
Select Save and Continue.
Enter your name and address details in the Personal Info section.
Select Save and Continue.
For Business accounts, enter the EIN and business address in the Business Info section and select Save and Continue.
Enter your name, SSN, and Signature on the Signature and Verification page for the processing account.
Select Save and Finish.
Review Properties & Units:
We recommend reviewing each lease to set the Lease End Date.
From the new dashboard, on the Dashboard click on the Properties section.
Click on each property record.
Review each property’s information and individual units.
Select New Lease (Charges) in the Current Lease section.
Select Continue.
Confirm the tenants in the Tenants section or add a new tenant.
Select Continue.
In the Charge Details section, enter the Lease End Date, or leave the End Date blank for a month-to-month lease. Fill in any other fields that are required. You may also enable credit boosting for the tenant if you decide you would like to pay for tenants to report their on-time rent payments to TransUnion.
Select Continue.
Save the changes.
Review Late Fees:
From the new dashboard, click the dropdown arrow under the Rent section.
Select late fee rules.
Click on each migrated late fee rule to confirm the correct settings.
The Save As option will either bundle the Rent Payment and Late Fee or create separate Charge records.
If you need to add a late fee rule, select Add Late Fee in the upper right. You may add a late fee rule for all properties or specific units within a Property.
Review ACH and CC Fee Settings:
Select the gear icon in the top right of the menu bar to select Settings.
Toggle to the Feature Settings section.
In the Payment Types section, select Edit Payment Types.
You may select ACH Only or the ACH, Credit, & Debit Cards option if you want to allow credit and debit card payments.
Select Edit Fee Rules in the Convenience Fees section.
You will be able to select which party pays the $1.00 ACH fee and which party pays the card fees, if you allow credit card and debit card payments.
Please know you are not alone! We are here to work with you every step of the way!