The Tenants list gives you a quick overview of everyone associated with your properties.
At the top of the page, tenants are organized into the following tabs:
Current – Active tenants currently renting your property.
Moving In – Tenants with an upcoming lease who have not started yet.
Leaving – Tenants whose lease is ending or who are moving out.
Accepted – Applicants who have been accepted as Tenants.
Rejected – Applicants who were not approved.
Prior – Former Tenants who were unlinked from your property.
Understanding Moving In vs. Leaving (Turnover Units)
When a rental unit is turning over, you may have both an outgoing tenant and an incoming tenant associated with the same unit at the same time.
To keep lease information accurate, RentRedi displays each tenant's own lease details separately.
Moving In — Shows tenants whose lease has been added and is about to start (based on Lease Start date).
Leaving — Shows tenants whose lease is about to expire or has already expired. (based on Lease End date).
Lease Information for Current Tenants
For tenants in the Current tab, the Rent, Lease Start, and Lease End columns always reflect the unit's active lease charge.
Lease Renewals
If a tenant renews their lease, the Tenants list automatically updates once the renewal is applied to the unit. You'll see the updated:
Rent amount
Lease start date
Lease end date
"Not on Lease" Label
If a current tenant has not yet been connected to a unit's lease charges, their lease end date columns will display "Not on Lease".
Understanding Tenant Badges
In the Current tab, you'll find badges under the Action column for each tenant. These badges give you a quick way to check a tenant's invite, insurance, Autopay, and Credit Boosting status.
Phone Icon 📱— Tenant Invite
Red – The tenant has been added but has not yet accepted their invite. Click the icon to resend the invite.
Green – The tenant has accepted their invite.
Shield Icon 🛡️ — Renter Insurance
Red – The tenant has not been marked as insured. Click the icon to notify the tenant to provide proof of renter insurance. You can also mark the tenant as insured if they've already provided proof.
Tip💡: Tenants can purchase renter's insurance through the RentRedi app.
Green – The tenant is marked as insured.
Dollar Sign 💲Icon — Autopay
Red – The tenant does not have Autopay enabled. Click the icon to notify the tenant to set it up.
Green – The tenant has Autopay enabled.
Meter Icon 🧭 — Credit Boosting
Red – The tenant does not have Credit Boosting enabled. Click the icon to notify the tenant.
Tip💡: You can enable Credit Boosting for your tenants as an added incentive to help encourage on-time rent payments. Tenants using Credit Boost had an average 94% on-time payment rate, compared with 84% for those who weren't using Credit Boost.
Green – The tenant has Credit Boosting enabled.
Good to know: You can also click a tenant's profile to view more information about each status.
Need help? 💬
Contact us! RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.