You can now cover the tenant screening fee yourself instead of passing it on to applicants. 🎉
What's new?
Previously, applicants paid the screening fee when submitting a rental application. Now, you can choose to have your RentRedi account charged instead.
$39.99 for the standard TransUnion screening (credit, criminal, and eviction reports).
$49.99 if Income & Asset Verification is enabled.
Cover the Screening Fee
Using the search bar, type in "auto-tenant screening", then select the first result.
In the Screening Rules section, you'll see a new Covered By column.
Select the unit you'd like to update.
Under Cover the screening fee, turn the switch On.
You'll then see a message to confirm the screening fee is covered by you!
Done! ✅ You can repeat these steps for additional units where you'd like to cover the screening fee.
What Happens if the Screening Payment Fails?
If you’re covering an applicant’s screening fee and your payment method is declined, the screening will show as Failed so you can take action.
Open the application and click the Screening tab.
The screening will show a Failed status instead of Screening Payment Pending.
You’ll see two options:
Pay screening fee — Retry the charge using your current payment method.
Update payment method — Update your card first, then retry the payment.
Once the payment goes through, the screening will continue normally. The applicant does not need to start the screening over.
Important notes:
Tenants pay the screening fee by default. You can choose to Cover the Screening Fee for a specific unit.
The standard screening fee is $39.99 and includes the credit, criminal, and eviction reports. If Income & Asset Verification is enabled, the fee is $49.99 per screening.
Screening fee settings are configured per unit, so you can choose which tenants’ screening fees you cover.
When you cover the fee, it’s charged to the main account holder’s payment method, the same payment method used for your RentRedi subscription. If it’s expired or declining, update it before retrying the screening payment.
Need help? 💬
Contact us! RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.