Find quick answers to common questions about how payments work in RentRedi, including payment charges, convenience fees, payment processing, deposits, and payment records.
Charges
A charge is a request for payment from a tenant. You can create charges in RentRedi for rent, security deposits, utilities, and other amounts owed by a tenant.
You can also create recurring rent charges for the entire lease at once, so you don’t have to create a new charge each month.
What Your Tenant Sees
Your tenant will see the charge as a payment due, along with the amount and details of the charge.
Payments
A payment is money a tenant pays toward a charge you created in RentRedi.
Payments can also be recorded in RentRedi when you receive them outside of RentRedi, such as through cash, checks, money orders, Section 8 or other rental assistance, and other payment methods.
Tip: Manually recorded payments are labeled Manual Entry on the charge.
Convenience Fees
Tenants are charged a convenience fee based on the payment method they use for submitting their payment.
Tenants are charged $1.00 per ACH/bank/eCheck Transaction (recommended).
Tenants are charged 3.1% + $0.30 per US Card Transaction.
Debit cards are considered a credit card and charged the same rate.
You can also turn off card payments and accept ACH-Only
You can also update your Convenience Fees settings to cover the fee for your tenants.
When a Tenant Pays
Once your tenant makes a payment, it’ll show as Paid in RentRedi right away. The funds are usually pulled the same day if the payment was submitted before 2 PM ET, or the next business day.
Payment Processing Timeline
Payments typically take 2–3 business days to fully process and be deposited into the landlord’s account.
What’s the Deposit Schedule?
Here is RentRedi’s standard processing timeline: 👇
🗓️ Payment Submitted | 📥 Expected Deposit |
Monday | Wednesday |
Tuesday | Thursday |
Wednesday | Friday |
Thursday | Monday |
Friday | Tuesday |
Important note: Deposit timelines may vary depending on several factors. The schedule above does not include delays outside of our control, such as delays within the national banking system or processing delays from financial institutions.
First-Time Payments & Verification
When you first sign up, payments undergo a standard verification process. As a safety measure for everyone on the platform, it may take a little longer to process payments at the very beginning.
Bank Policies
Additionally, some banks may have their own policies about how long they hold your funds before they make them available. We recommend checking with your bank for details on their release policies.
How to View a Payment
You can view a tenant’s payment and check its status under Payments & Returns.
From your RentRedi dashboard, click ❯❯ at the top left to expand the sidebar.
Go to Payments ➜ Payments & Returns.
Open the Paid tab to find the tenant’s payment.
Note: A pending-deposit icon (dollar bill) next to Paid means the payment is still processing. Hover over the icon to see the expected 2–3 business day deposit timeframe.
Once the deposit is initiated, the icon will disappear, and only the Paid status will remain.
How to Find a Deposit
Once a payment finishes processing, the funds are automatically sent for deposit into the landlord’s account.
From your RentRedi dashboard, click ❯❯ at the top left to expand the sidebar.
Go to Payments ➜ Deposits.
The Completed section shows deposits that have been processed and sent to your account.
Click a deposit to expand it and see the payments included, such as the payment amount, charge type, tenant name, and payment date.
How to Find Payment Records
RentRedi gives you several ways to view payments, depending on what you’re looking for:
By unit: View charges and payments for a specific property unit.
By tenant: View charges and payments for a specific tenant.
Overall payments: View your Payments dashboard for an overview of payments processed through your account.
How to Export Charges & Payments
From your RentRedi dashboard, click ❯❯ at the top left to expand the sidebar.
Go to Payments ➜ Export Charges.
Select an export type: Spreadsheets, QuickBooks Online, QuickBooks Desktop/Pro, or QuickBooks Enterprise.
Select the payment account you want to export charges and payments for.
Select a start and end date.
Click Export.
Important note: QuickBooks exports are supported for QuickBooks Online and QuickBooks Desktop/Pro 2018 or older. QuickBooks Desktop/Pro versions 2019 and 2020 do not import properly.
How to Download a Tenant Payment Receipt
From your RentRedi dashboard, click ❯❯ at the top left to expand the sidebar.
Go to Payments ➜ Payments & Returns.
In the Paid tab, find the tenant payment you want to download.
Click the ⋮ menu under the Actions column, then select Download Receipt.
When prompted to save the receipt, select Save.
Important note: Payment receipt downloads are currently available on the RentRedi web dashboard. If you’re using the mobile app, open a web browser on your phone, go to app.rentredi.com, and log in. Then follow the steps above to download your receipt.
How to Export a Rent Roll
From your RentRedi dashboard, type Rent Roll in the search bar.
Select the first result.
You’ll see your rent roll for your properties and units.
Click Export.
Select an export type:
CSV (Excel)
PDF
How to Export a Tenant Ledger
From your RentRedi dashboard, click ❯❯ at the top left to expand the sidebar.
Go to Tenants and select the tenant whose ledger you want to view.
In the tenant’s profile, click Charges.
Click More and select one of the following:
Export Ledger — exports the data as a CSV.
Preview Tenant Ledger PDF — opens the ledger as a PDF in your browser.
Download Tenant Ledger PDF — downloads the ledger as a PDF.
Need Help? 💬
Contact us! RentRedi Chat Support is available 24/7. You can reach us through the chat bubble in the bottom-right corner of the RentRedi dashboard.