RentRedi's built-in maintenance categories help keep maintenance requests organized and make it easier to identify the general type of issue at a glance.
From there, request descriptions, videos, notes, assignments, and status updates can provide the additional details needed to manage the issue.
Maintenance Request Categories
RentRedi currently uses a standard set of maintenance request categories. These categories can't be renamed or customized, and additional categories or subcategories can't be added.
When a maintenance request is created, the following categories are available:
Appliance
Electricity
Heat/AC
Property
Security
Sidewalk/Parking
Water
Other
How to Capture More Details
The category identifies the general type of issue, while the rest of the maintenance request provides more specific information. You can use the following tools to add context and manage the request.
Description and Video
When a tenant submits a maintenance request, they can include a description and video of the issue to help provide more detail.
If you're creating the request yourself, you can also manually create a maintenance request.
Notes
Use maintenance request notes to add additional context for yourself and your team.
Note: Notes are only visible to you and your team. They aren't visible to the tenant.
Assignment
Assign maintenance requests to the appropriate teammate to help route and manage the work. See How do I assign a maintenance request to teammates?.
Status
Keep the request up to date by updating its status. Updating the status also notifies the tenant.
Cost
Keep track of labor and material costs directly within the maintenance request. You can also record the cost as an Expense to keep your accounting records up to date.
See How to Record a Maintenance Expense for more information.
Looking for a Custom Category?
We'd love to hear what categories would be useful for you.
If there's a maintenance category you'd like to see added, renamed, or organized differently, share your feedback with our 24/7 Chat Support team!
We'll share your feedback with our Product team as we continue to improve the maintenance experience. 😊
Need help? 💬
Contact us! RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.