It typically takes 1-3 business days for your payment account to be approved. The status is updated daily!
To see the status of your payment accounts:
Follow the tour and we'll do it together. 😄
Or, follow the instructions below! 👇
From your RentRedi dashboard, click the dropdown arrow by the Rent section
Click "Payment accounts"
For each payment account, you'll be able to see the status of your account (see below)
It typically takes 1-3 business days for your payment account to be approved. 😀
After your account is approved, you'll be able to see the funding time (updated every 24 hrs) for each account
*To keep the platform safe for everyone and prevent fraud, the payment processor verifies identities and that each person is verified to collect money on behalf of the property owner.
What does my payment account status mean?
Ready to process(green🟢) = RentRedi has approved your account. Your tenants can make payments and you can receive deposits!Draft(orange🟠) = Your payment account has not been finished setting up yet. Click "Finish Setup" to continue and save your account!
Under review(orange🟠) = Your tenants can't make payments and you can't receive deposits yet. We have a verification process in place to make sure that you are the rightful rent collector (either the owner of the property or the property manager).We typically review within 1-3 business days but you can ask Chat Support using the blue chat button in your app for expedited review and we’ll typically review the same business day (or next if it’s a weekend)!
Incomplete(orange🟠) = If you are a former eRentPayment customer, this will show when you have not finished creating the payment account, after partially migrating from eRentPayment.
Need Info: Check Email(red🔴) = RentRedi's Underwriting team has reviewed and requested documents. Check your email and reply. If you have already replied, then we review new documentation within 1-3 business days. If you need to expedite the process, please reach out to RentRedi Chat Support using the blue chat button in your app.
Deposits on hold(red🔴) = Your tenants can make payments but you can't receive deposits. Check your email and reply to or contact [email protected] for further instructions.
Action Required(red ❌) = Updates are needed to complete the validation of your payment account. Your account may be on hold or will be placed on hold soon. This will result in payment disruptions if not remedied.