Looking for more details on a deposit to share with your bank?
No worries—we’ve got you covered! 😊
Just follow the steps below, depending on whether you’re using a Propay or Stripe payment account.
For ProPay Payment Accounts
From your RentRedi dashboard, click the dropdown under Rent
Select Payment Accounts
Click Open Dashboard on the payment account you want to view
Go to Reports
Click Transaction Reports, choose a date range, and then click Search
Look for transactions labeled “-CK Withdraw Funds”—these are deposits sent to your bank
Once you find the matching deposit, click the blue transaction number
In the details, you’ll see a trace number
➡️ You can provide this Trace Number to your bank to help them track the funds.
For Stripe Payment Accounts
From your RentRedi dashboard, click the dropdown under Rent
Select Payment Accounts
Click Open Dashboard on the payment account you want to view
Go to Reports
Click Deposit Report
Click on a Payout/Deposit to expand the details. You’ll see:
Your bank name
Last 4 digits of the account the payout was sent to
Payout date
Payout amount
➡️With these details, your bank should be able to help you trace and verify any deposit.
💬 Need any help? Contact us!
RentRedi Chat Support is available 24/7! Access our Live Chat via the chat bubble in the bottom right corner of the RentRedi dashboard.