By Crystal and 2 others3 authors8 articles
ACH Returns 101ACH Returns are the digital equivalent of a bounced check. RentRedi helps landlords and property managers document these and collect payment
Contest a Credit Card ChargebackTenant payments made via credit card can later be disputed and have chargebacks issued, these disputes must be contested in a timely manner.
Clawbacks Due to ACH ReturnsACH clawbacks due to failed payment may result in funds being deducted from future deposits or withdrawn from the connected deposit account.
Clawbacks Due to Tenant Initiated DisputeACH clawbacks due to disputed transactions can be result in funds being withheld or withdrawn from the connected deposit account.
Manually Document a Returned PaymentIn rare cases RentRedi is not able to update a tenant's charge when a payment fails. These steps allow tenants to resubmit payment.
ACH Return FAQCommon questions about timelines and availability of funds. ACH returns are rare but understandably frustrating.
Disputing a Chargebackchargeback, dispute chargeback, chargeback dispute, tenant chargeback to dispute
Other Fraud - Card Absent Environmentchargeback, dispute chargeback, fraud tenant charge, tenant payment reported as fraud