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Overpayment/Underpayment on Charges- Manual Entry

overpaid rent, underpaid rent, overpayment, underpayment, Add Payment, Manual Entry, overage,

Crystal Abing avatar
Written by Crystal Abing
Updated over a week ago

Payments made outside of the system can be recorded in the RentRedi system through manual entries.
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If you are manually entering rent as paid and charges are showing as overpaid/underpaid in RentRedi, double-check that the amount paid was entered correctly.

To check, click into the "Rent" section:

  1. Locate the charge showing as over/underpaid

  2. Click Edit Charge Details under the Select an Action dropdown

  3. Here, you'll be able to see the rent amount & the amount marked as paid

  4. You'll also be able to see if it was a manual entry and the Balance Remaining.

If the overpaid/underpaid issue is the result of a manual entry error, you can update the amount by clicking on the payment and updating the amount.

Click Save, and the balance will update to $0!

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