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Overpayment/Underpayment on Charges- Manual Entry

overpaid rent, underpaid rent, overpayment, underpayment, Add Payment, Manual Entry, overage,

Crystal Abing avatar
Written by Crystal Abing
Updated over a week ago

Payments made outside of the system can be recorded in the RentRedi system through manual entries.
If you are manually entering rent as paid and charges are showing as overpaid/underpaid in RentRedi, double-check that the amount paid was entered correctly.

To check, click into the "Rent" section:

  1. Locate the charge showing as over/underpaid

  2. Click Edit Charge Details under the Select an Action dropdown

  3. Here, you'll be able to see the rent amount & the amount marked as paid

  4. You'll also be able to see if it was a manual entry and the Balance Remaining.

If the overpaid/underpaid issue is the result of a manual entry error, you can update the amount by clicking on the payment and updating the amount.

Click Save, and the balance will update to $0!

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