In the case of an ACH return, you will receive an email notifying you of the failed payment. In most cases, RentRedi automatically updates & creates a new charge for you so you do not have to do anything to allow the tenant to resubmit their payment.
However, in the case you received an email from RentRedi instructing you to manually create a new charge for the ACH Return, follow the instructions below!
Take the tour, and we'll walk you through it! 😄
Or, follow the instructions below! 👇
On your RentRedi dashboard, click Properties
Select the unit where you need to update the charge
Click Charges
Select the charge that had the failed payment occur
Select the specific payment that failed
Enter a note such as "Insufficient Funds" to reflect that it failed
Click Save
Create a new, reverse payment by clicking Add Payment
Enter the NEGATIVE amount of rent (to recharge the tenant) plus $1.50 (the chargeback fee)
Add a note in the Notes section to indicate this is a charge due to an insufficient funds payment and a chargeback fee
After filling out the rest of the details, click Create
The Balance Remaining should reflect an accurate charge for the tenant
Click Save
Please note: you can also follow the steps and tour in this help article to simply delete the payment, but the above instructions are better for accounting purposes.
Questions still? Click the blue button in the bottom right and message us. We'll help answer and then improve this. 😊