In the case of an ACH return, you will receive an email notifying you of the failed payment.

NOTE: In most cases, RentRedi automatically updates & creates a new charge for you so you do not have to create a new charge following the instructions below.

However, in the case you received an email from RentRedi instructing you to manually create a new charge for the ACH Return, follow the instructions below!

Take the tour, and we'll walk you through it! 😄

Or, follow the instructions below! 👇

  1. On your RentRedi dashboard, click "Properties"

  2. Select the unit where you need to update the charge

  3. Click "Charges"

  4. Select the charge you need to update

  5. Select the specific payment that failed

  6. Enter a note such as "Insufficient Funds" to reflect that it failed

  7. Click "Save"

  8. Create a new, reverse payment by clicking "Add Payment"

  9. Enter the NEGATIVE amount of rent (to recharge the tenant) plus $2.50 (the chargeback fee)

  10. Add a note in the "Notes" section to indicate this is a charge due to an insufficient funds payment and a chargeback fee

  11. After filling out the rest of the details, click "Create"

  12. The "Balance Remaining" should reflect an accurate charge for the tenant

  13. Click "Save"

(Please note: you can also follow the steps and tour in this help article to simply delete the payment, but the above instructions are better for accounting purposes.)

Questions still?  Click the blue button in the bottom right and message us.  We'll help answer and then improve this. 😊

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